Whilst we appreciate that there may be occasional unavoidable situations that may warrant last-minute changes, recently we have noticed that there has been a rise in missed appointments & this becomes problematic both for us as a practice and for patients that may need to be seen on an emergency basis or those who may be on a waiting list.
If your appointment becomes inconvenient for you, we are more than happy to change it for you, providing you let us know 48 hours in advance
2 business days are required to change your appointment time. This allows us to rearrange our diary according to both your needs and patients who may need urgent care, in return allowing us to maximise the use of our clinical team’s time at the practice.
We will always strive to accommodate your needs and make every effort to provide emergency dental care whenever needed, even if at short notice, as we see this as our duty of care towards our patients, so we respectfully appreciate your support whilst we try to achieve this with minimal inconvenience to either party involved.
In the event that 48 hours advance notice is not provided and the appointment has not been rescheduled, this will result in a cancellation or no-show fee, which will equate to £30 per half an hour of clinical time lost (this will therefore be calculated depending on the appointment slot reserved for your scheduled appointment).
From 1st August 2022, Olive Tree Dental will take a £30 deposit to reserve all routine dental appointments.
Advanced treatments such as Sedation, Implants, Root Canal Therapy, Crowns, & Extractions will require a 50% deposit of the appointment.
The deposit will be deducted from the total balance of your treatment and is fully redeemable if you attend your appointment at the scheduled time or you have provided 48 hours (sufficient notice of 2 business days) to reschedule if required.
All emergency appointments will be taken in full £99 (during surgery hours) and £249 (outside surgery hours).
In order to provide a fair and timely service to all our patients, we kindly request that patients who have made a booking arrive promptly for their appointment. Arriving late could result in the loss of precious treatment minutes as each allocated appointment session will finish exactly on time as a courtesy to the next patient.
We fully understand that sometimes being late can be outside of your control, so we will always do our best to accommodate late arrivals by performing the treatment possible in the time remaining; however, arriving too late to perform the treatment may result in a cancellation charge or a delay in being seen or the need to reschedule your appointment in order not to compromise the level of treatment being administered.
To avoid such scenarios, please allow enough time for your journey or visit our Contact Us Page or request a call back from a member of our Front of House Team, who will be more than happy to direct you appropriately.
We thank you for your understanding and support, and we hope this will help us improve our level of patient care further. Should you have any queries or concerns regarding the above cancellation policy, please do not hesitate to contact us at 0118 975 7015 or [email protected]
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